Frequently Asked Questions

Ordering & Products

What materials are your products made from?

Our collection features premium natural materials including sustainably sourced wood, handwoven rattan, organic textiles, and artisan ceramics. Each product listing includes detailed material information.

Do you offer custom orders or personalization?

Currently, we offer our curated collection as shown. Please contact us for special requests and we'll do our best to accommodate.

Shipping & Delivery

Where do you ship?

We currently ship throughout the United States. International shipping options are coming soon.

How long does shipping take?

Most orders ship within 1-3 business days. Delivery times vary based on your location and selected shipping method. You'll receive tracking information once your order ships.

How is shipping calculated?

Shipping rates are calculated based on the weight and destination of your order at checkout.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. Please review our Return Policy for complete details on returns and exchanges.

Care & Maintenance

How do I care for natural materials?

Each product includes specific care instructions. Generally, we recommend dusting regularly with a soft cloth and avoiding harsh chemicals. Keep natural materials away from direct sunlight and excessive moisture.

Contact

How can I reach customer service?

We're here to help! Please contact us through our contact form or email, and we'll respond within 24-48 hours.